REFUNDS OR EXCHANGES

REFUNDS OR EXCHANGES
Thank you for visiting www.desktoptidytray.com! We want you to be happy with your desktop stationery tray purchase. If you are not completely satisfied with your order, we offer easy returns and exchanges. Please read the following carefully to make sure you understand our return and exchange policy.

1. Return Policy
   If you are not satisfied with your purchase, you may return it within 30 days of receiving the product. Here are the relevant conditions for returns:
   ● The product must be unused, in its original packaging, with all tags and accessories attached.
   ● Please ensure that your order number and reason for return are clearly stated on the outer packaging of the returned product.
2. Exchange Policy
   If you wish to exchange an item, you may do so by following the steps below:
   ● Within 30 days of receiving the item, please contact us by email stating the item you wish to exchange and why.
   ● The product must be unused and in its original condition.
3. Return Process
   To make a return, please follow the steps below:
   ● Contact Customer Service: Email lightjewel@desktoptidytray.com with your order number and reason for return.
   ● Obtain Return Authorization: Customer Service will provide you with a Return Authorization and the appropriate return address.
   ● Return the item: Return the item to the specified address, making sure to use a trackable courier service and keep the delivery receipt.
4. Refund Processing
   Once we receive the returned item and confirm that it is eligible for return, we will process the refund within 5 business days. The refund will be refunded to your account according to the original payment method. Please note that it may take additional time for the bank to process the refund.
5. Non-returnable Items
   The following items cannot be returned or exchanged after opening:
   ● Customized products or personalized items
   ● Damaged or visibly worn items
6. Shipping Costs
   Return shipping costs are borne by the customer unless the item needs to be returned due to quality issues or incorrect shipment. We recommend that you purchase return shipping insurance to prevent loss or damage during the return process.
7. Contact Us
   If you have any questions about our return and exchange policy, please feel free to contact our customer service team:
   ●Email: lightjewel@desktoptidytray.com
   We will help you as soon as possible to ensure you have a good shopping experience.

Thank you for choosing www.desktoptidytray.com!